Burberry UK FF Employee Sale

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Please note that our response time is up to 5 business days, please allow us some time to reach your query and get back to you to assist you further. Thank you for your patience.

I still have not received a response from Customer Service about my query.

FAQs

Other

SLAs

Digital Burberry Employee Sales Family&Friends Frequently Asked Question

Family&Friends Invite

Overview

How do I create an account on the Employee Sale site?

How will I know if I have been given access?

Do I need to complete an acknowledgement form in order to access the sale?

How do I log into the Digital Burberry Employee Sale?

How do I know my Family&Friends Number?

Why did my registration fail and/or Why can I not log in?

Where will I find the Terms and Conditions?

Registration/log-in

New Joiners

How do I access the sale?

It’s time of launch and the site isn’t live

Others are browsing the site but I cannot access the page

Accessing the Sale

I am unable to log into the Employee Sale website.

Site Maintenance

Access Queries

The item I received is extremely defective and unusable, what can I do?

The item I received is missing a strap/belt, can I receive a replacement?

Product Quality

I have received an incorrect/extra item or order, what can I do?

Incorrect Item

Product Queries

Is there a spending limit?

Spending Limits

Is there a limit to the number of products I can buy?

Product Limits

Spend & Product Limits

Do you accept gift cards?

When will my payment be taken?

Payment methods

I am trying to checkout but it’s not working?

Why are items disappearing from my Shopping Basket?

Checkout

Can I request gift-wrapping?

Gift Wrapping

Point Of Sale

Where can I get my items delivered?

What are the delivery options?

Delivery Options

"when will my order arrive" - 'When can I expect to receive my order?'

Can I track my order?

Delivery Timescale

Why have I received an email to say my order, or part of my order, has been cancelled?

My order has been lost in transit, what do I do?

My order/item has been lost and I want a replacement sent out.

Delivery Issues/Lost in Transit

Delivery Queries

I made a mistake with my order, who do I contact?

Cancellation/Amendment Request

Post Purchase

Do you accept returns?

How do I prepare and send my return?

Return Instructions

When will I get my refund?

Return Timescale

I am outside of the returns window, can I still return?

Return Window

Do you offer exchanges?

Exchanges

Returns Queries

I still have not received a response from Customer Service about my query.Updated 7 months ago